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Making a complaint



The National Assembly for Wales is committed to dealing effectively with any concerns or complaints you may have about our services.

If you're not sure about any issue we'll try and clarify it for you. If possible, we will put right any mistakes we may have made. We will provide any service you are entitled to which we have failed to deliver. If we got something wrong, we will apologise and where possible we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our services.

The information below explains the different ways you can make a complaint and how you can find out more information about our complaints procedure.

 
 

Complaints about conduct



Dignity and Respect

Information about our confidential phone line offering advice on the available routes to report any behaviour that has caused concern.

Commissioner for Standards 

The Commissioner is an independent investigator of complaints regarding breaches of the Code(s) of Conduct by Assembly Members.  

 
 

Complaints about our services



 
Complaints procedure 

Find out more about our complaints procedure and the services it relates to.

Make a complaint 

If you wish to make a complaint you can use our online form.

Useful contacts

Contact details for the Auditor General for Wales, Public Service Ombudsman for Wales and the information Commissioner.

 

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